It's important to have a policy that covers your pet in case they get sick or injured. But if you decide you want to cancel your coverage, it's important to know how to do it properly.
Cancel Your Coverage
To cancel your pets best insurance, visit the company's website and submit a cancellation form with a reason for cancelling your plan. The company will promptly cancel your policy once you have submitted this information.
Cancellation is possible before the end of the waiting period
Most pet insurance policies have waiting periods which begin immediately after the effective date. These periods were created to discourage owners from filing claims before their pets are diagnosed with a medical condition that would be covered by a policy.
Most states have a waiting period of six months for cruciate ligament problems.
Some insurance companies also have waiting periods on certain conditions, such as congenital or hereditary. These waiting periods may be waived if a vet evaluates your pet and determines they're not at risk for any pre-existing conditions.
There is no restriction on age.
Pets Best doesn't have any age limitations on its policies. So you can enroll your puppy or kitten as soon as they turn 7 weeks. You can also try a policy for 30 days before you decide.
Customer Service
One of the biggest complaints we see with a lot of pet insurance companies is that they lack customer service. That's why we like that Pets Best provides a live chat option, which helps the company address customer needs on a personal level. This can help to reduce the number or complaints of customers abandoning websites and increase online conversions.
The company also has a number of features that make it easier for pet owners to use their insurance. There are also veterinary pay direct and a portal for members that allows them to easily track their claims, deductibles, reimbursements and more.
Vet Direct Pay
Pets Best, unlike many other pet insurers, offers a veterinary-direct pay program. This allows you to reimburse your veterinarian directly for the services rendered to your pet. This feature allows you to reduce costs because it eliminates the need for you to pay the vet bill upfront and then wait for reimbursement.
Your Reimbursement Amount
Each time you submit a claim, you can select a benefit limit for the year, a deductible amount and a percentage that will be reimbursed. You can track your claim through the member portal, and you'll receive a direct deposit or check as soon as two business days after approval.